1- The recipient will be contacted after confirming the order and before the delivery representative leaves.
2- Please ensure that the recipient's information is correct. If incorrect information is entered, the store disclaims any responsibility.
3- If the recipient does not respond, the sender will be notified.
4- The store is not responsible for the recipient’s refusal to receive the order or his presence in an area outside Riyadh. The order will be returned to the store and there will be no return in this case.
5- If the same colors of roses and packaging are not available, the arrangements will be prepared at 85% of the shape shown in the pictures.
6- We guarantee that our valued customers will receive their order on the same day, or on the date specified by the customer, according to our delivery schedule.
7- For delivery requests to hospitals, military housing, or closed residential complexes, you must coordinate with a person within these areas to receive the order. The store disclaims any responsibility if security personnel refuse to allow you to enter.
8- The recipient’s location data is subject to our privacy policy and cannot be shared with the buyer under any circumstances.
9- Make sure that the card is written correctly before completing the order, as the card cannot be modified after completing the order.
In these cases, there is no return, and you must provide us with another recipient's number within 48 hours, or the order will be delivered to the buyer.
We at Iyad Flowers store are keen to maintain the highest levels of accuracy in displaying the colors of the products on the website, but what you see depends primarily on your screen settings, and this falls outside the scope of Iyad Flowers’ authority.
Iyad Flowers strives to provide the lowest prices and best deals. However, prices may vary between the website and showrooms; therefore, product availability and prices are subject to change.
Iyad Flowers Store has the right to contact the customer after payment in the event of:
Negotiating with the customer to request a waiting period until the product or color is available in stock.
If it is not provided on time after negotiation, the customer has the right to cancel the order and request the amount paid.
1- You have the right to return the product within 12 hours of receiving it or replace it in the following cases:
2- How to contact us (for return and exchange):
You can contact us via the WhatsApp number shown at the bottom of the website.
3- The amount or part of it cannot be refunded in the following cases:
4- Refund procedures:
The refund will be the same as the way you paid it, as follows:
